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Everything you need to know about fault reports at YH Kodit

Topic: Naapurin puolesta kyselen

Everything you need to know about fault reports at YH Kodit

When to File a Fault Report and When to Contact Property Management

Minor repairs—such as replacing a stairwell light or fixing a leaking faucet—can be handled through a fault report.

Larger issues, like broken appliances or sinks, require contacting property management. They will decide whether to order repairs and whether the resident is responsible for the cost, depending on the cause of the damage.

More detailed information about resident responsibilities can be found in the resident price list and the responsibility chart.

You should also contact property management regarding disturbances or issues with neighbors.

 How Does the Fault Report Process Work?

  • The resident submits an electronic fault report.
  • The maintenance company reviews the report and schedules necessary actions.
  • For non-urgent cases, the response time is up to 14 days.
  • For urgent issues, residents should call the emergency maintenance number.
  • A representative may visit the apartment to assess the situation.
  • If the issue requires a specialist (e.g., plumber), the maintenance technician forwards the report appropriately.
  • If maintenance creates a new fault report internally, the original one will be marked as processed in the resident’s portal.
  • Maintenance schedules may change due to emergencies. Allowing the use of a master key often speeds up the process.

 How to File a Fault Report Go to portaali.tampuuri.fi/yhkodit/vikailmoitus

Steps:

  1. Select your address and apartment.
  2. Fill in your contact details.
  3. Choose the subject, such as:
    • Fault report (apartment)
    • Fault report (common areas and outdoor spaces)
    • Key orders
    • Parking spaces
    • Payment issues (including deposits)
    • Feedback
  4. Describe the issue in detail.
  5. Choose an entry option:
    • Resident will let the worker in
    • Key available at the office
    • No apartment entry required
    • Call to arrange
    • Master key (recommended; technician rings the doorbell first and leaves a note of the visit)
  6. Declare whether there are pets in the apartment:
  • No pets
  • Pets present, no access allowed
  • Pets present, access is allowed

Submitting a fault report helps keep the living environment in good shape. Always give a clear description of the issue and allow easy access for the maintenance team!

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