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Support for applying for an apartment, also face-to-face

Topic: apartment application

Support for applying for an apartment, also face-to-face

Applying for an apartment can raise many questions. How do you fill out the application? What information is needed? What if there is something that makes you wonder? 

At YH Kodit, you don't have to be alone with these issues. You can come to our offices to discuss applying for an apartment. We will be happy to help you on site and, if necessary, we can fill out the application together with you.

You can explore available apartments online at a time that suits you best. However, if you feel it is easier to talk face-to-face or need certainty about filling out the application, you are welcome to visit our office without an appointment during service hours. 

At our offices in Tampere and Turku, customer service will help you get started with your apartment search and advise you on questions related to the application. Often, a personal meeting will make the situation clearer and make the next steps easier. 

Unfortunately, the offices are not accessible. If on-site services are not possible, it is worth contacting customer service in advance. This way, we can agree on an alternative way to handle the matter together. 

Smooth transactions in different situations 

In addition to applying for housing, our customer service also helps with other housing-related matters. All contacts are handled systematically and their progress is monitored so that no matter is left unfinished. 

You can contact us when you need additional information, guidance or confirmation of how to proceed. The goal is to provide a service that is easy to approach and works in different life situations. 

When you contact customer service, your matter will be directed to the right expert. This ensures that you receive help as smoothly as possible, even in situations where there is staff turnover or absences. As the contact progresses, you always know who is handling your matter.

The names of the contact persons are not published separately. When you contact customer service, your matter will be forwarded to the right expert, who will contact you if necessary. As the contact progresses, you will know who will handle your matter.

The solution has two main reasons. Firstly, it ensures that the service does not rely on one person, but that matters also progress during substitutes. Secondly, we want to protect the personnel. Some situations can be challenging and centralized customer service helps to direct contacts in a controlled manner.

Contact information and arrival instructions 

Our customer service is available online at oma.yhkodit.fi and by email at asiakaspalvelut@yhkodit.fi, as well as by phone and face-to-face.

Service hours

Phone: weekdays 8 am–4 pm

Offices: weekdays 10 am–2 pm

(10 am–4 pm on the first and last weekdays of the month)

Any questions? Contact our customer service. We're happy to help!

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