I noticed the elevator is stuck — what should I do?

If the elevator gets stuck, you can contact the elevator maintenance service directly. Next to the elevator doors, you’ll find contact information for the emergency elevator service. If the elevator doors are open, you can press the emergency button, which will connect you directly to the elevator service control center. If you are inside the elevator when it gets stuck, press the same emergency button.

The urgency of the maintenance company’s response depends on whether there are people inside the elevator or if it’s empty. The target response time is 30 minutes if someone is trapped inside. In practice, the response is usually faster, as these situations are treated as urgent. If the elevator is empty, the response time may be slightly longer.

If you drop something into the elevator shaft and need it back, contact the elevator maintenance service directly. Only they have access to the shaft. Although modern elevators have narrower gaps between the elevator and the hallway, small items can still fall through.

Why do elevators get stuck?

There are many possible reasons, but the most common is technical malfunction. For example, a foreign object like a small stone stuck in the door track can prevent the elevator from moving. During moves, an improperly loaded elevator may also fail to operate.

Remember fire safety: Elevators must not be used during a fire or fire alarm.

How does the maintenance company detect a malfunction?

Unlike in movies, real-life elevators are designed and built to be continuously monitored. Their usage and condition are tracked in real time, allowing potential issues to be detected in advance. This enables preventive maintenance to ensure normal operation.

At YH Kodit’s newer properties, there is a 24/7 maintenance agreement with the elevator company. This means elevator usage and functionality are monitored around the clock using AI. If any faults or issues are detected, the elevator company’s system automatically sends a fault report. In older buildings with older elevators, inspections are carried out twice a year.

Can I help keep the elevator working properly?

Yes! As a user, you can help maintain the elevator’s condition. The best way is to wipe your shoes on the doormat or entry mat before entering the elevator. This helps prevent small stones from getting into the door tracks, which can cause malfunctions.